Payment and Cancellation
Payment and Cancellation
How do I buy GIFT products from KITCO?
You can buy in three different ways:
Note: Shipping is available for Customer whose delivery location is in Hong Kong or Taiwan.
- Online
- KITCO Online Gift Store
- Open an account with KITCO Gift
- Sign into your KITCO Gift account
- Choose the product
- For each product that you want to buy, enter the quantity and click the corresponding Add to cart button
- After you have completed shopping, click the Checkout button
- Over the telephone
- Hong Kong: Please call (852) 28277800
- Taiwan: Please call (886) 2 87518568
- Our business hours are from 9:00 a.m. to 5:30 p.m. Monday to Friday (except public holidays)
- In person
- Visit our retail store
- Our business hours are from 9:00 a.m. to 5:30 p.m. Monday to Friday (except public holidays)
Acceptable Methods of Payment
Kitco accepts cash payments (Hong Kong store: the upper limit is HKD 30,000; Taiwan store: the upper limit is TWD 200,000) and bank wire* for orders made over the phone or in-store purchases. For online transactions, Kitco accepts payments via PAYPAL only.
Note that for any single transaction, payment can be made by only one method. *Multiple bank wires will not be accepted as payment for a single order.
Transaction Cancellations
Transactions may be cancelled at the Customer’s request, provided payment has not been received in full. Customers must submit all requests for cancellation by telephone or in person only. Goods sold upon pick-up or delivery are not returnable nor refundable.