Shipping and Insurance
Shipping and Insurance
Can I pick up my purchase in person at your office?
Yes. Please choose the “pick up” option when you place the order. Products must be picked up within 14 days of order confirmation. Please contact KITCO beforehand to ensure that the products are ready for pick-up at our retail store.
Shipping Fees
Under normal circumstances, no shipping fees will be required. If the customer requests Kitco to arrange delivery to a remote area, additional fees may apply.
How can I track my package?
We will send you an email when your order has been dispatched. The tracking number will be posted on your account online. To track your package, please visit the relevant courier page.
How long will it take for me to receive my package?
Your Kitco purchase is packaged and shipped within two business days of purchase confirmation. Delivery can be expected on average within two to five business days from the shipment date. For pre-ordered item, it may take five more business days. If you believe your package to be inordinately delayed, please contact our customer service representative.